How can we help?
We're here to help you get the most out of Hearably.
General Support
Technical issues, feature requests, or general questions about Hearably.
[email protected]Billing & Subscriptions
Questions about your Pro subscription, refunds, PayPal, or legacy Stripe billing.
[email protected]Common Questions
The extension isn't boosting my audio
Make sure the "Enhance" button is blue/active. Try clicking it off and on. If the issue persists, refresh the page and re-enable. Browser restrictions, protected content, and site-specific playback can prevent capture on some pages.
How do I cancel my subscription?
New subscribers can cancel Hearably from PayPal's automatic-payments page. Legacy Stripe subscribers can use the Stripe customer portal. If you're unsure which applies, contact [email protected].
I was charged but don't have Pro access
Sign out and sign back in to the extension. If the issue persists, email us at [email protected] with the email you used during checkout — we'll fix it immediately.
Can I get a refund?
Yes — we offer a 30-day money-back guarantee on Pro subscriptions. Contact [email protected] within 30 days of purchase.
Does Hearably work on Edge / Brave?
Chrome and Microsoft Edge are the supported release targets. Other Chromium-based browsers may expose similar APIs, but they are not part of the current compatibility matrix.
Response Time
We typically respond within 24 hours on business days. Pro subscribers get priority support.