How can we help?
We're here to help you get the most out of Hearably.
General Support
Technical issues, feature requests, or general questions about Hearably.
[email protected]Billing & Subscriptions
Questions about your Pro trial, monthly/annual subscription, refunds, or payment issues.
[email protected]Common Questions
The extension isn't boosting my audio
Make sure the "Enhance" button is blue/active. Try clicking it off and on. If the issue persists, refresh the page and re-enable. Hearably works with all websites including YouTube, Netflix, and Spotify.
How do I cancel my subscription?
You can manage your subscription through Stripe's customer portal. Contact us at [email protected] and we'll send you a direct link to manage or cancel your plan.
I was charged but don't have Pro access
Sign out and sign back in to the extension. If the issue persists, email us at [email protected] with the email you used during checkout — we'll fix it immediately.
Can I get a refund?
Yes — we offer a 30-day money-back guarantee on Pro subscriptions. The €1 trial fee is non-refundable. Contact [email protected] within 30 days of purchase.
Does Hearably work on Edge / Brave?
Yes. Hearably works on all Chromium-based browsers including Chrome, Edge, Brave, and Opera.
Response Time
We typically respond within 24 hours on business days. Pro subscribers get priority support.